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FAQ

Can I import all members from an Excel file?


Open Members and Import Members

  1. Click on top left
  2. Click on MEMBERS
  3. Click on the green Create Member button on the right of the screen
  4. Click on Import members
  5. Click Select file and start the import by clicking Import


Before clicking Select file, you can download templates that specifically show how your Excel sheet should look like for the import to work properly.

Please note that the file type must be in either xls or xlsx format. We recommend following the templates strictly and calling the columns the exact titles to avoid errors.

The system needs at least these 3 pieces of information in order to make a member import:

  • First name
  • Last name
  • Email


If you want more information, you can easily choose to add:

  • Birthday (in date format, e.g. 25.04.2002)
  • Address
  • Postal code
  • City
  • Telephone
  • Phone2
  • Mobile
  • Mobile2
  • Extra email
  • Member number



  • TIP: We recommend unchecking the Send welcome email box. This way you can import the members' data and then check that the system has got it all. Then you can choose to send welcome emails directly from the member list.


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